Cancellation & Refund Policy
Clear guidelines regarding service cancellations, monthly retainer transitions, and milestone fee refund eligibility.
1. Service Cancellation Guidelines
FutureTech operates on high-trust, value-delivered partnerships without locked-in multi-year traps. Clients have full flexibility to discontinue or adjust services per the following parameters:
- Monthly Retainer Services (SEO, PPC, Social): Clients may cancel monthly retainer agreements by providing a 30-day written notice via email to their designated account manager or to contact@futuretechdigitalmarketingagency.com.
- Active Cycle Completion: Upon receiving cancellation notice, FutureTech will complete the active billing cycle deliverables and provide full handover documentation of all assets, access credentials, and campaign reports.
2. Refund Eligibility by Service Category
Monthly Retainers (SEO & Ads)
Monthly retainer fees cover dedicated engineering hours, keyword audits, and ongoing optimizations. Because engineering labor and software resources are allocated immediately upon cycle start, monthly fees for active cycles are non-refundable once work has commenced.
Web Development & Custom Apps
Milestone projects follow a phased payment schedule. If a project is cancelled prior to milestone completion, the client is only billed for completed stages, and any unearned portion of deposits will be refunded within 14 business days.
3. Non-Refundable Direct Third-Party Expenses
The following third-party expenditures made directly by or on behalf of the client are strictly non-refundable:
- Direct advertising spend paid to Google LLC or Meta Platforms, Inc.
- Domain name registrations and SSL certificates.
- Third-party software, plugin licenses, or cloud hosting fees (Hostinger, AWS, Cloudflare).
- Custom fonts or stock image commercial licenses acquired for client brand kits.
4. Refund Processing Timelines
Where a refund or adjustment is mutually agreed upon in writing, the funds will be credited back via original payment mode (NEFT/RTGS/UPI) within 7 to 14 business days of approval.
5. Dispute Resolution
We are dedicated to client success and transparent communication. If you are dissatisfied with any aspect of campaign performance or technical deliverables, please reach out directly to founder Jagmohan Kurmi for an immediate executive review.
Request Account Review or Billing Assistance
Reach our billing desk with your invoice number for rapid resolution.